WeChat Wallet Operations Notice

General statement

We have important news regarding WeChat Wallet operations. From 30th June 2020, all users will become Instant Money users, and you will not be able to perform any other transactions in WeChat Wallet. We sincerely apologise for any inconvenience. 

What does this mean for my account?

Your account will become an Instant Money account, rather than a WeChat Wallet account. You won’t be able to perform any transactions or use any features on the WeChat Wallet app after 30th June, 2020. You will still be able to access your account through Instant Money using the USSD code *120*212#.

Why is this happening?

WeChat as a company is currently exploring different areas of growth in Africa. We’re thankful for your support of the WeChat Wallet. 

How can I withdraw my funds?

You are still able to access your WeChat Wallet funds until 30th June, 2020. After withdrawal, the balance will be sent to you through SMS in the form of a Standard Bank Instant Money voucher. You can access funds using the app’s interface until 30th June, or alternatively, you may also access your funds at any time by using the USSD code *120*212#. The USSD code is available to use from now in perpetuity to access what was previously your WeChat Wallet funds.

Until when am I able to access funds in my Wallet?

You can access your Instant Money funds at any time from now using the USSD code *120*212#. However, if you want to use the WeChat Wallet app to withdraw funds, you will only be able to do so until 30th June. 

What happens if I don’t withdraw my funds before 30th June, 2020?

You can still withdraw your funds by dialling *120*212# and following the prompts. You can do this any time. The only difference is that the money will be withdrawn from what will then be your Instant Money account, and not through the WeChat Wallet interface. 

I’m having trouble with my Standard Bank Instant Money voucher. What should I do?

Please contact Standard Bank’s support team directly for more assistance. 

Contact details:
South African Care Line – 0860 123 000
International Care Line – 010 249 0423
information@standardbank.co.za

Standard Bank operating hours are:
Monday-Friday: 8:00 to 21:00
Sat-Sun & Public Holidays:  8:00 to 16:00